Privacy Policy

Thank you for choosing Pergenex Software LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or purchase our products/services. By using our site, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

  • Company Name: Pergenex Software LLC
  • Business Structure: A U.S.-based Limited Liability Company
  • Email Address: in**@******ex.com

We are committed to protecting your personal data and respecting your privacy.

2. Data We Collect

2.1 Personal Information

  • Account Information: When you register or make a purchase, we may collect your name, email address, and billing address.
  • Payment Information: We use PayPal to process payments. We do not directly store your financial or credit card information; however, PayPal may process and store this information in accordance with their own privacy policies.
  • Marketing/Newsletter: If you opt-in to receive marketing communications, we will collect your email address for promotional messages.

2.2 Device & Usage Data

  • Log Data: Our hosting provider (A2 Hosting Services) and our site automatically collect certain technical information, including IP address, browser type, operating system, referring URLs, and pages visited.
  • Analytics: We use Google Analytics to track and analyze traffic on our website. Google Analytics may collect information such as your IP address, browser type, referral URLs, and on-site interactions.

2.3 Cookies and Tracking Technologies

  • Essential Cookies: These cookies are necessary for our website to function properly (e.g., to enable shopping cart functionality).
  • Analytics Cookies: We use cookies to understand how visitors interact with our website, improve user experience, and measure the effectiveness of our marketing campaigns.

You can control or disable cookies in your browser settings. However, if you choose to disable cookies, some features of our site may not function as intended.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Order Fulfillment: To process and fulfill your orders, send confirmations/receipts, and provide customer support (legal basis: contractual necessity).
  • Marketing and Communications: To send promotional emails, newsletters, or updates if you opt in (legal basis: consent, or legitimate interest where appropriate).
  • Analytics and Improvement: To analyze usage patterns, improve our website’s functionality, and enhance your customer experience (legal basis: legitimate interest).
  • Legal and Regulatory Compliance: To comply with U.S. and international laws, regulations, or legal requests (legal basis: legal obligation).

Note: If you are an EU data subject, we rely on the above legal bases under the General Data Protection Regulation (GDPR). If you require more specific details about these legal bases, please contact us at in**@******ex.com.

4. How We Share Your Data

We do not sell your personal information. However, we may share data with trusted third parties who perform services on our behalf, including:

  • Payment Processor: PayPal (to process payments).
  • Email Marketing Services: MailerLite (to manage our email campaigns and newsletters).
  • Hosting Provider: A2 Hosting Services (website hosting).
  • Analytics Tools: Google Analytics (website analytics).

These third parties only have access to the personal information necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this Policy, including maintaining your account and processing transactions, or as otherwise required by law. If you wish to request the deletion of your personal data, please contact us at in**@******ex.com. We will delete or anonymize your data unless we are legally required to retain it (for example, for financial record-keeping).

6. Your Rights and Choices

If you are an EU/EEA resident or your country provides similar rights, you may have the following data protection rights:

  • Access: You can request a copy of your personal data.
  • Rectification: You can update or correct your personal data if it is inaccurate.
  • Erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Portability: You can request a copy of your personal data in a structured, machine-readable format.
  • Restriction: You can ask us to restrict the processing of your personal data in certain circumstances.
  • Objection: You can object to the processing of your data based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at in**@******ex.com. We will respond within a reasonable timeframe.

7. International Data Transfers

We are based in the United States and may use third-party service providers located outside of your country (including outside the European Economic Area). Where data is transferred from the EU or EEA to a country that does not have an “adequate level of protection,” we use Standard Contractual Clauses or other relevant safeguards as required under applicable data protection laws to ensure your personal information is protected.

8. Children’s Privacy

Our services are not intended for individuals under the age of [13/16], and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected information about a minor, please contact us at in**@******ex.com, and we will promptly take steps to delete such information.

9. Security Measures

We employ generally accepted security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction, including:

  • SSL Encryption: All data transmitted between your browser and our site is protected by Secure Socket Layer (SSL) technology.
  • Google reCAPTCHA: Used to reduce spam and protect login or contact form submissions.

However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will post the updated policy with a new “Last Updated” date at the top of this page. [If the changes are significant, we may also notify you via email or place a prominent notice on our website.] We encourage you to periodically review this page for the latest information on our privacy practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us at:

Email: in**@******ex.com

Last Updated: February 21, 2025